For our General + Policies FAQ click here.
INTERNATIONAL ORDERS FAQ
How will my order be shipped?
All orders will be shipped DHL or USPS.
How long does it take to ship my order?
Most international orders are shipped out within 3-6 business days.
How long does shipping take?
In most cases, 3-10 business days depending on where you are.
Will I have to pay customs when I receive my order?
Yes: because custom charges differ from country to country, it is your responsibility to find out what the charges will be. If your package is returned to us because you refused to pay customs, we will not make any refund. We will bill you for the shipping costs as well as the return shipping costs and any customs duties billed to us. You will therefore probably end up saving money if you pay the customs charges.
Can you mark my package as a gift so I won't have to pay customs charges?
We cannot. If the shipment is not declared at a value it will be returned to us.
Vinyl Damaged During Shipment
We can only send replacements for damage that affects the sound quality of the record. Any other damage we can offer a discount.
Brand Shipping Restrictions:
Per the request of some of our brands, the following can only be shipped to addresses inside the USA:
Focusrite
Technics
Grado
Pro-Ject
Sumiko Audio
Rega