4.0 New Site FAQ
For our full FAQ click here.
New Site FAQ
How do I create an account?
Once you place an order you will receive an invitation to create an account. You cannot create an account without placing an order first.
I had an account on the old Lab site, do you still have my info?
No, all that information has been safely expunged. TTL is using an entirely new platform and TTL did not transfer over account info.
What happened to the old Daily style?
Personally, we loved the old Daily system, but it had its limitations. The new daily system is much like its predecessor, expect it is not broken up or limited by release date. The new Daily Arrivals page will be a continually updated stream of new products. Because of the streaming nature of the new Daily, items will appear faster and more frequently.
In addition, we've added a new Preview section. We're really excited about this page. Basically, when an item is received in the Lab, it's posted here before it's processed in our warehouse. As it is processed, it is instantly available for sale + shipment. No more wondering if we're going to have a specific record or waiting for us to review something for it to go up on the page (but of course, all these items will be photographed and reviewed as usual). In some cases, items will be available for sale a week earlier than it was possible in our old system.
What happened to the watchlist functionality?
For out of stock notifications, we've added a Restock Notification Request button on the product detail page. For watchlist functionality, we are using a Svpply button that can be found on all product detail pages. Svpply is an easy to use, 3rd party watchlist / bookmarking site that is free to use.
What are some of the new features?
- Lower Shipping Rates: 1 lb. standard shipping domestic order = always $4.99! (a 12" weighs .7 lbs)
- Paypal checkout
- Improved Search
- Faster Browsing
- Simplified Checkout
- New Parent Sections of two of our most popular sections: Headphones, Turntables+Stereo
- and more...