Withdrawal form
EU Right of Withdrawal
To cancel your order under the EU's 14-day right of withdrawal, please submit your name, email, and order number below.
- Customers have the right to withdraw from their purchase within 14 days of delivery and are entitled to a full refund with no restocking fees.
- For vinyl returns, the record must still be sealed to be eligible for a refund.
- After submitting the form, you will receive an RA# within one business day.
- EU CUSTOMERS EXERCISING THEIR STATUTORY RIGHT OF WITHDRAWAL ARE RESPONSIBLE FOR THE DIRECT COSTS OF RETURNING THE GOODS UNLESS THE PRODUCT IS DEFECTIVE OR INCORRECTLY SUPPLIED.
- Once we receive the returned product, we'll inspect it and promptly issue a full refund, including your original shipping costs.
- You have 14 days to return the product after confirmation.
- Please note: the 14-day right of withdrawal applies only to orders shipped directly to the customer from Turntable Lab. It does not apply to orders sent through a US-based freight forwarder.
