International Orders FAQ

For our General + Policies FAQ click here.

INTERNATIONAL ORDERS FAQ

How will my order be shipped?

All orders will be shipped FedEx.

How long does it take to ship my order?

Most international orders are shipped out within 2-5 business days. Orders paid with a Money Order or Wire Transfer will not have their orders shipped out until payment has been received.

How long does shipping take?

In most cases, 3-10 business days depending on where you are.

Will I have to pay customs when I receive my order?

Yes: because custom charges differ from country to country, it is your responsibility to find out what the charges will be. If your package is returned to us because you refused to pay customs, we will not make any refund. We will bill you for the shipping costs as well as the return shipping costs and any customs duties billed to us. You will therefore probably end up saving money if you pay the customs charges.

Can you mark my package as a gift so I won't have to pay customs charges?

We cannot. If the shipment is not declared at a value it will be returned to us. However, an invoice is included in the package with lower item costs which should lower your customs fees.

Brand Shipping Restrictions:

Per the request of some of our brands, the following can only be shipped to addresses inside the USA:

Rane

Grado

Pro-Ject

Sumiko Audio

How do I place an order using the Money Order/Wire Options?

When checking out use the Money Order payment option, follow the instructions the cart details. Your order items will not be reserved until payment has been received. Payment is marked as received when the money order is deposited, which could be a few days after it is received in the mail. If an item is no longer available once your payment arrives you will be issued a store credit.

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